Terms and Conditions

1. About Us

LawTools.io is a trading style of BRANDKRAFT LTD, a company registered in England and Wales. We provide legal operations, technology and resourcing services exclusively to law firms and legal businesses.

By engaging our services or submitting an enquiry through this website, you agree to be bound by these Terms and Conditions.

2. Our Services

LawTools.io offers a range of operational services to law firms, including but not limited to:

• Legal technology configuration and implementation (including Clio, Proclaim, LEAP and other case management systems)
• Legal resourcing — paralegals, case handlers, intake staff and locum fee earners
• Enquiry capture and conversion — intake systems, call handling, CRM setup and automation
• Digital marketing and online presence management for law firms
• Process design, workflow optimisation and operational consulting
• AI tools and efficiency implementations

The specific scope of services, deliverables and timelines for each engagement will be set out in a separate Statement of Work or Service Agreement agreed with you prior to commencement.

3. Client Engagement

All engagements begin with a free audit and consultation. Following this, where both parties wish to proceed, we will issue a written proposal covering:

• The scope of services to be provided
• Fees, payment schedule and billing arrangements
• Key milestones and expected timelines
• Responsibilities of both parties
• Confidentiality and data handling obligations

A contract is formed when both parties have agreed the proposal in writing (including by email). These Terms and Conditions apply to all engagements unless expressly superseded by a separately agreed contract.

4. Fees and Payment

Fees will be agreed in writing prior to commencement of any paid engagement. Unless otherwise agreed:

• Invoices are payable within 14 days of issue
• We reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• All fees are quoted exclusive of VAT unless otherwise stated. VAT will be added at the prevailing rate where applicable
• Where resourcing services are provided, fees are calculated based on agreed day or hourly rates, or retained arrangements as specified in your Service Agreement
• We will notify you promptly of any factors likely to affect the agreed fee before proceeding

5. Client Responsibilities

To enable us to deliver effectively, you agree to:

• Provide accurate, complete and timely information and instructions
• Respond promptly to our communications and requests for input
• Grant necessary access to systems, platforms or personnel required to deliver the agreed services
• Notify us immediately of any changes to your requirements, timelines or key contacts
• Ensure that any third-party software licences or platforms you provide to us for use are appropriately licensed for that purpose

6. Intellectual Property

Unless otherwise agreed in writing:

• All intellectual property in materials, methodologies, frameworks and tools developed by LawTools.io remains the property of BRANDKRAFT LTD
• Upon full payment of agreed fees, we grant you a non-exclusive licence to use any deliverables produced specifically for your firm for your own internal purposes
• You retain ownership of all data, content and materials you provide to us
• We may reference our engagement with you in case studies or marketing materials unless you notify us in writing that you do not consent to this

7. Confidentiality

Both parties agree to keep confidential any information disclosed by the other that is marked as confidential or that would reasonably be understood to be confidential in nature. This obligation does not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was already known to the receiving party at the time of disclosure
• Is required to be disclosed by law or regulatory authority
• Is independently developed without use of the confidential information

This obligation of confidentiality survives termination of any agreement between us for a period of three years.

8. Data Protection

We are committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where we process personal data on your behalf as part of our services, we will do so only in accordance with your lawful instructions and will maintain appropriate technical and organisational measures to protect that data. Please see our Privacy Policy for full details of how we collect, use and protect personal information.

9. Limitation of Liability

• Our aggregate liability to you in connection with any engagement shall not exceed the total fees paid by you to us in the three months prior to the event giving rise to the claim
• We will not be liable for any indirect, consequential, special or punitive losses, including loss of profit, loss of revenue, loss of business or loss of data
• We will not be liable for losses caused by factors outside our reasonable control, including failures of third-party platforms or software providers
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded

10. Termination

Either party may terminate an engagement by giving 30 days' written notice, unless a different notice period is specified in the relevant Service Agreement. We may terminate immediately if:

• You fail to pay any invoice within 30 days of its due date
• You materially breach these terms and fail to remedy the breach within 14 days of written notice
• You become insolvent, enter administration or cease trading

On termination, you remain liable for all fees incurred up to the date of termination. Any provisions that by their nature should survive termination (including confidentiality, intellectual property and limitation of liability) will continue to apply.

11. Complaints

We are committed to delivering a high standard of service. If you are dissatisfied with any aspect of our work, please contact us in the first instance so we can attempt to resolve the matter promptly:

We will acknowledge all complaints within 2 business days and aim to provide a full response within 10 business days. If you remain unsatisfied, disputes may be referred to alternative dispute resolution or the courts of England and Wales.

12. Governing Law

These Terms and Conditions and any contract between us shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or in connection with these terms or any engagement with us.

13. Changes to These Terms

We reserve the right to update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated revision date. Where changes are material, we will notify active clients by email. Your continued use of our services after any change constitutes acceptance of the updated terms.